Frequently Asked Questions

Wesley Hampstead Apartment Homes offers a resort-style amenity package designed for comfortable, active, and connected living in Douglasville, including:

• Sparkling Swimming Pool with Fountain Feature
• State-of-the-Art Fitness Center
• Full-Size Tennis Court
• Outdoor Grilling Areas
• Business Center
• On-Site Dog Park
• Package Receiving
• Rentable Garages
• Outside Storage
• Community Events
• 24-Hour Emergency Maintenance

The pool and deck are open daily from 9:00 AM to 9:00 PM.

Wesley Hampstead features a state-of-the-art fitness center for resident use. Please contact the leasing office for current hours and details on available equipment.

Yes. Wesley Hampstead features a dedicated on-site Dog Park where residents and their pets can enjoy outdoor time right at home. The community is also located just minutes from Sweetwater Creek State Park, Sweetwater Dog Park, and Deer Lick Dog Park for additional outdoor recreation options.

Yes. Open parking is available on a first-come, first-served basis at no additional charge. Garages are also available to rent for additional vehicle protection or storage. Please contact the leasing office for current garage availability and pricing.

Yes. Every home includes washer/dryer connections, and select homes come equipped with an in-unit washer and dryer already installed. Contact the leasing office to confirm the specific configuration for your floor plan of interest.

All homes come fully equipped with a refrigerator, oven, microwave, dishwasher, and garbage disposal. Renovated homes feature granite countertops, stainless steel appliances, and LVT flooring, while classic-finish homes are thoughtfully maintained with traditional features. Select homes also offer fireplaces, vaulted ceilings, oversized closets, and large patios or balconies. Residents are responsible for replacing light bulbs as needed after move-in, as all lights are confirmed working at the time of move-in.

Yes. Wesley Hampstead Apartment Homes warmly welcomes pets and offers a dedicated on-site Dog Park for your furry family members. A maximum of 2 pets per apartment is permitted.

No! We are elated to say our residents enjoy a pet-friendly community with no monthly pet rent, helping pet owners save on recurring housing costs.

Pet owners pay a one-time non-refundable pet fee of $200 per pet and a refundable pet deposit of $200 per pet. There is no monthly pet rent. All pets must be screened through Petscreening.com, and residents will incur an annual fee per pet paid directly to Petscreening.com for a universal pet profile.

Yes. The following breeds are not permitted due to community insurance and safety policies: Rottweiler, Chow Chow, Presa Canario, Doberman, Akita, and Pit Bull (including American Staffordshire Terrier, Staffordshire Bull Terrier, and Bull Terrier). Please contact the leasing office with questions about specific mixed breeds.

Applying is fast and simple. Submit your application online at wesleyhampstead.com for a $35 application fee per applicant. Applications are typically processed within 24–48 hours. Tours are free, walk-ins are welcome, and appointments are prioritized.

Up-front costs include a refundable security deposit determined by your credit/FICO score, plus applicable leasing specials that vary. Before moving in, you will need to pay one full month of rent, which includes your base rent, monthly fees, and any one-time fees. The following month, your account will display the prorated rent for the days you lived in the apartment during your move-in month. Contact the leasing office directly for current move-in specials and a full breakdown of first-month costs.

The minimum lease term is 6 months. Longer-term leases are also available. Please contact the leasing office for current lease term options and any applicable premiums.

No. Apartments are unfurnished. Residents provide their own furniture and décor.

Subleasing is strictly prohibited. However, you may add a roommate at any point during your lease term. All added roommates must be approved by management and meet the community’s qualification criteria.

To terminate your lease early, specific notice and fee requirements apply as outlined in your residential lease contract. Please contact the leasing office for full details on early termination.

We’re thrilled to tell you that we offer flexibility with our qualifications. We review credit and rental history through a third-party screening program. Depending on your credit profile, approval may include conditions such as an additional deposit prior to move-in. Our team’s job is to get you into your dream home!

Our corporate office can help with this request! You can reach them at 800-695-6292.

Rent is due on the 1st of each month. Payments are made through the RentCafe Resident Portal, which also supports automatic recurring payments for convenience.

No. Utilities are not included in rent. Please contact the leasing office for details on utility setup requirements and billing for your specific apartment.

Please contact the leasing office for current internet and cable providers serving the community.

Yes. The community requires participation in Protect the Apartment (PTA), a liability waiver program, at minimum the Entry Level, which also requires accompanying renter’s insurance. If you enroll in the Gold or Silver PTA levels, standalone renter’s insurance is recommended but not required. Visit ProtectTheApartment.com to learn more and compare plan options.

Yes. Refer a friend who signs a lease and receive a referral reward. Ask the leasing team for full details on the current resident referral program.

No. A new security deposit is required for each apartment community. Transfer fees and advance notice requirements also apply. Contact the leasing office for specific transfer guidelines.

Yes we do! We offer a Flexible Payment Plan (FPP) available for residents after 90 days of residency and great payment history. Ask your personal leasing consultant for more information!

Please contact the leasing office for trash disposal locations and recycling guidelines on the property. Please break down all cardboard boxes before disposal. Furniture and large bulk items require special disposal arrangements.

Wesley Hampstead offers on-site package receiving for residents. Contact the leasing office for details on how packages are managed and picked up at the community.

Please contact the leasing office for pest control scheduling details. To request treatment for your unit, submit a work order through the Resident Portal. Pest control service is complimentary and available through the portal.

Wesley Hampstead Apartment Homes is located at 2770 Skyview Drive, Lithia Springs, GA 30122, ideally positioned just off I-20 and Thornton Road in Douglasville. This location provides easy access to Downtown Atlanta, the Cobb/Cumberland area, and Hartsfield-Jackson Atlanta International Airport. For turn-by-turn directions, visit wesleyhampstead.com/mapsanddirections or contact our leasing office at (678) 607-9174.

Wesley Hampstead is located in Douglas County and is served by the Douglas County School District. Please contact the Douglas County School District or the leasing office for current school zoning details for your specific address.

Wesley Hampstead’s location near I-20 provides residents with easy travel throughout Metro Atlanta. Please contact the leasing office for information on nearby public transit options.

Residents enjoy excellent everyday convenience with a Kroger, Publix, and Walmart all within a short drive. Popular dining options nearby include Applebee’s, Chili’s Grill & Bar, Dunkin’, Einstein Bros. Bagels, Wallace Barbecue, Gumbeaux’s (A Cajun Café), High Noon Brunchery, and more. For shopping and entertainment, Arbor Place Mall and the Regal Movie Theater at Arbor Place are just minutes away, along with Six Flags Over Georgia and Dogwood Golf Club. Cultural venues include the Greystone Amphitheater and the Cultural Arts Center of Douglas County. Sweetwater Creek State Park — just 5 minutes from the community — offers scenic trails, creekside views, and year-round recreation, while Veterans Memorial Park, Deer Lick Park, Lithia Springs Park, and Boundary Waters Park provide additional outdoor options nearby.

Tours are completely free. You can book an appointment online at wesleyhampstead.com or simply walk in during office hours. Walk-ins are always welcome, though appointments receive priority scheduling. The leasing staff and community manager are available during business hours and happy to answer questions in person.

Office Hours:

• Monday – Friday: 9:00 AM – 6:00 PM
• Saturday: 10:00 AM – 5:00 PM
• Sunday: 1:00 PM – 5:00 PM

The leasing office is open during standard business hours. You are welcome to drop in anytime to meet with your leasing consultant or community manager. You may also reach the team by phone at (678) 607-9174 or through the Contact Us page at wesleyhampstead.com. For after-hours maintenance emergencies, use the dedicated emergency maintenance line.

Yes. Wesley Hampstead Apartment Homes provides a dedicated on-site Emergency Maintenance Team available 24 hours a day, 7 days a week, 365 days a year, including weekends and holidays. Residents never face an urgent repair situation without support.

The fastest way to request repairs is through the Wesley Hampstead Resident Portal, where you can submit a work order online at any time. Our team strives to complete service requests within 48 hours. If the repair cannot be completed in that window, the Community Manager will personally contact you with a status update. For emergencies during business hours, call the leasing office directly at (678) 607-9174. For after-hours emergencies, use the dedicated maintenance emergency line.

The following situations are treated as immediate after-hours emergencies:

• Active flooding from a sprinkler line, domestic water line, or sewer
• A flooding hot water heater
• Complete loss of electrical power (not due to non-payment)
• Fire in a unit or building
• Gas leak
• A door that cannot be secured
• No functioning toilet when the unit has only one bathroom

The following are not emergencies and will be addressed within 24 hours: no A/C or heat, jammed garbage disposal, lockouts (residents must call a locksmith unless the lock is malfunctioning), no hot water, trap leaks under sinks, non-working appliances (dishwasher, washer/dryer, stove), clogged tubs or sinks (unless overflowing).

No, you are not required to be present. When submitting your work order through the Resident Portal, use the “Access Notes” field to leave instructions for the technician — for example, noting that you have a pet secured in a room, requesting a call before entry, or any other preference.

If you are locked out during office hours, visit the leasing office with a valid photo ID and our team will assist you promptly. Outside of office hours, please contact a local licensed locksmith, as lock-out assistance is not covered by the after-hours emergency line unless the lock mechanism itself is broken or malfunctioning.

Residents are welcome to personalize their home. However, significant modifications — such as repainting walls or making large holes — must be restored to original condition prior to move-out. Any unremedied damage beyond normal wear and tear will be assessed at the time of move-out and charged accordingly.